For customers who are having issues with their service, it’s vital that they access answers to their questions as soon as possible. AT&T recently upgraded its Community Forums as a means of providing a collaborative platform for existing and potential customers, tech experts and AT&T employees. The Forums are designed based on social media websites to enhance engagement, communication and problem-solving among participants.
Start Conversations About AT&T Products & Services
As a leader in mobile, Internet and TV service, AT&T serves millions of customers throughout the United States. The carrier established an online community platform to enable its vast customer base to access to answers to their questions as well as quick solutions related to various products and services including U-verse TV, Internet and mobile technology.
AT&T has upgraded the search engine and redesigned the Community Forums so that users will more easily be able to search the site and access the information they seek. Since the site offers improved navigation, those who become engaged on the site will definitely enjoy a better experience.
Since the Community is designed with social media in mind, users can share posts on sites such as Facebook or Twitter. These posts can be queries or updates regarding AT&T products and services. The easy-to-use platform is designed to facilitate lively discussions that enable both you and others users to not only resolve issues or concerns but also develop relationships with others who share similar interests.
Access Perks as Community Member
Those who browse this new and improved platform will be able to do far more than ask questions. Truly this platform connects AT&T customers and potential customers to a community of users that include AT&T employees, e.g. Customer Care managers and tech experts.
Those who use the site will come across ACEs. This term refers to users who’ve received the “Award for Community Excellence” due to their active engagement on the site. Such users enhance the experience of customers by providing updates and answers to queries. Their invaluable service qualifies them for many perks including donations to charities of their choice.
If you are the kind of user that loves to help others while building friendships online, the Community is a great opportunity for you. The fact that it offer a platform for open discussion as well as opportunities to access perks, makes AT&T’s forums a vital resource for customers.
How to Make the Most out of AT&T’s New Online Forum
AT&T’s Community Forums are built with consumers in mind. For this reason the site offer numerous features that users can access including an invaluable search bar. Customers can make the most of the site by doing the following:
Search Community: The revamped AT&T Community includes multiple search options which you can use to access solutions. Search by typing a question, name or keyword.
Click on the “Explore” button: The “Explore” button acts as the heart of the site, enabling users to access many features including the community blog and a website tour. Once you click or tap this button, you’ll also have access to forums which focus on specific services or products such as “wireless”, “U-verse” or “Foro en Español”. Additionally, the “Explore” navigation tool enables users to create and access their own profile similar.
Create your own account: By developing your own profile, you’ll be able to control what other viewers see when they click on your username. Your AT&T Community Forum profile includes information such as your location, status and recent on the site. Users can also personalize their account by uploading a profile picture.
Access the community on-the-go: Customers can now access the website 24/7 whether on computers or mobile devices due to the AT&T Community mobile site. Reliable access increases your ability to receive answers to questions, thus resulting in an overall improved AT&T experience.
AT&T’s Community Forums enable both existing and potential customers to access information they need regarding AT&T services and products such as U-Verse TV and Internet. Through improved navigation and design, customers can more easily engage in discussion with AT&T employees and tech experts or post updates regarding their experience with new services in their locale.
AT&T Introduces Community Forums to Customers and Experts
No comments:
Post a Comment