AT&T
recently received a JD Power Award for excellence in customer service. This is
the third time AT&T has outperformed other US full-service wireless
providers in a JD Power Wireless Customer Care study. The JD Power study
recognises excellence in the area of customer care by surveying thousands of Americans
each year. By focusing on methods of contact including online chat, phone and
retail store walk-ins, the study highlighted that AT&T wireless customers experienced superior
customer care when compared with customers from other carries. The study was conducted
July to December of 2014 and involved 6,500 wireless customers in the Unites
States.
AT&T, the recipient of numerous coveted awards, expressed
satisfaction with gaining top ranks in the 2015 JD Power Wireless Customer Care
study. Glenn Lurie, CEO of AT&T Mobility, also expressed the company’s
commitment to providing even better customer satisfaction in upcoming months stating,
“It’s going to get even better in 2015.”