AT&T Wins in 2015 Wireless Customer Service Stud

AT&T recently received a JD Power Award for excellence in customer service. This is the third time AT&T has outperformed other US full-service wireless providers in a JD Power Wireless Customer Care study. The JD Power study recognises excellence in the area of customer care by surveying thousands of Americans each year. By focusing on methods of contact including online chat, phone and retail store walk-ins, the study highlighted that AT&T wireless customers experienced superior customer care when compared with customers from other carries. The study was conducted July to December of 2014 and involved 6,500 wireless customers in the Unites States.

AT&T, the recipient of numerous coveted awards, expressed satisfaction with gaining top ranks in the 2015 JD Power Wireless Customer Care study. Glenn Lurie, CEO of AT&T Mobility, also expressed the company’s commitment to providing even better customer satisfaction in upcoming months stating, “It’s going to get even better in 2015.”

AT&T recently outranked its competitors in the 2015 JD Power Wireless Customer Care study. This study highlighted that the company continues to provide outstanding customer service to its wireless subscribers. According to AT&T execs, the company plans to further improve its service throughout the year.