AT&T is no stranger to big awards. In the past few years this mobile carrier has won many coveted awards both on the local and international scene including the Women’s Choice Award as America’s top Internet provider. This month, AT&T announced another big win after being dubbed as the best full-service wireless provider in a J.D. Power 2014 Customer Satisfaction Study. This recent award marks the company’s third consecutive win in the J.D. Power study.
What is the J.D. Power Wireless Purchase Satisfaction Study?
The J.D. Power Wireless Purchase Satisfaction Study evaluated the overall customer service experience at various levels including via phones, online and stores. AT&T’s third consecutive win in this annual study highlights the company’s commitment to providing a high quality experience at all levels.
It also illustrates that AT&T is one of the best wireless service providers in America due to its exceptional service and knowledgeable, amiable staff. Thus, prospective and existing customers alike have much to look forward to when they choose AT&T as their Internet Service Provider (ISP).
Why AT&T is a Great Choice for TV, Broadband and Phone Service
AT&T is always on the lookout for ways to improve its service and the experience it offers customers. This focus on continual improvement has helped the company secured its position as an award-winning provider. It has also provided customers with the following benefits:
- Skilled AT&T Reps
AT&T trains thousands of representatives each year so that customers will be able to access information and the services they need without any hassle. Within this year, the company’s retail store reps have already completed more than 2 million hours to develop both interpersonal and technical skills and enhance their abilities to meet the needs of both prospective and existing customers.
- Customer-Friendly Online Resources
AT&T understands the importance of an Internet experience that facilitates proper shopping and access to information. For this reason, the company has implemented improvement on its websites and myAT&T app and websites. AT&T now provides access to Buy Online Pick-Up In Store service as well to facilitate a more convenient experience for business and residential customers.
- New Self-Service Kiosk at AT&T Stores
These kiosks provide customers with change after they pay their bills. This makes paying bills much less time consuming since customers will not need to wait on reps to assist them.
- Access to Mobile Share Recommender
Customer reps have access to the Mobile Share Recommender, a tool which enables them to provide information about the best mobile plan based on a customer’s usage and needs. This could help customers access plans such as AT&T Next which offers significant savings and other benefits.
AT&T proves yet again that it is one of the best wireless providers by gaining the top spot in the third consecutive J.D. Power Customer Satisfaction Study. The company offers numerous advanced services and high quality customer service experience in its stores, online and via phone.
AT&T Gains Third J.D. Power Customer Award
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